IconBg_0000s_0005_HeathCareTraining & Development Solutions for the Healthcare Industry

TrainSMART’s Training & Development Services are a must-have for any healthcare organization looking to improve their employee’s skills and performance. With over a decade of experience in the healthcare industry, our team of experts has the knowledge and expertise to assess your organization’s unique needs and design customized training programs to meet those needs.

Whether your focus is on enhancing communication skills, improving customer service, building a stronger team, boosting presentation skills, promoting empathy, harnessing technology, developing leaders, or increasing sales, TrainSMART has the solution.

Our training programs are designed to be engaging, interactive, and highly effective, ensuring that your employees receive the education and support they need to succeed. We utilize the latest training methods and tools, including role-playing, case studies, and hands-on activities, to make sure our programs are both enjoyable and impactful.

TrainSMART’s Training & Development Services for the Healthcare Industry are designed to meet the needs of hospitals, medical facilities, nursing homes, and other healthcare organizations. Whether your team is small or large, our customized training programs can be tailored to meet your specific needs and goals. We work closely with you to ensure that our training is relevant, effective, and tailored to your unique organizational culture.

Our team of experienced trainers has a deep understanding of the healthcare industry and the specific challenges faced by healthcare organizations. We understand the importance of delivering quality customer service and the role that effective communication plays in building strong relationships with patients, families, and other healthcare providers. Our training programs are designed to empower your employees with the skills and knowledge they need to provide the highest level of customer service and patient care.

Investing in your employees’ training and development is a smart business decision that will help you stay ahead of the curve and stay competitive in today’s rapidly changing healthcare industry.

At TrainSMART, we understand the importance of providing quality training programs that not only meet your needs but exceed your expectations. So, if you’re looking to improve the skills and performance of your healthcare employees, contact TrainSMART today and let us help you reach your goals.

Snippets Of Recent Projects

Customer Service & Communication Workshop

Healthcare Clinic in Worcester, MA: TrainSMART facilitated an onsite, instructor-led, tailored healthcare customer service training program for a healthcare clinic team.  The audience of thirty-five supported all aspects of the clinic inclusive of dental, optical, wellness, behavioral, medical, pharmacy, and administration. The goal is to provide tools to the team that assists in improved customer service and communication for both internal and external.

Our trainer worked with the client prior to the workshop to gather examples of great and not-so-good clinic use cases which will be integrated into the interactive training. Behavioral styles included strategies to diffuse difficult situations; reasons to show empathy; and why respect in the workplace is critical to the overall health and success of the team and clinic.

The workshop topics were tailored to the clinic’s audience. The topics included:

  • Quality Customer Service
  • Reasons why Quality Service is Important
  • Customer Service Impact
  • Communications Skills
  • Communication Styles
  • Communication Etiquette
  • Four Steps to Quality Customer Service
  • Basic Problem Solving Skills
  • Strategies to Manage Challenging Customers and Diffuse
  • Strategies on how to manage your Emotions

Customer Service, Communication & Teamwork

Health Care and Medical Services Provider: TrainSMART facilitated onsite, instructor-led, tailored Customer Service Essentials / Communication / Teambuilding and Commitment workshops and consulting at our client’s site in Michigan.

The goal of the training was to create and deliver training that is standardized, repeatable, and sustainable and will shape the strategy and behaviors of how to shape the patient experience and team experience. Essentially, the client was seeking a more patient-centered, positive culture.

The workshop topics were tailored to the client’s audience. We prepared an agenda for onsite training. The topics included:

  • Four Steps to Quality Customer Service
  • Reasons why Quality Service is Important
  • Customer Service Impact: People Skills and Professionalism
  • Communications Skills & Communication Styles
  • Communication Etiquette
  • Listening Skills
  • Basic Problem Solving Skills
  • Strategies to Manage “Sticky Situations” (frustrated and anger of patients)
  • Strategies on how to manage your Emotions
  • Building a sense of WE

Customer Service, Communication, Leadership Workshop

San Jose, CA and Long Beach, CA: TrainSMART facilitated onsite, instructor-led, tailored Customer Service (A Deeper Dive), Communication Skills Expanded, and Leadership Essentials and workshop at our client’s sites in San Jose, CA.

The goal of the training is to create and deliver training that is standardized, repeatable, and sustainable and will shape the strategy and behaviors of how to shape the patient experience. Essentially, the client was seeking a more patient-centered, positive culture. The workshop topics were tailored to the client’s audience. Training sessions were two-two and one-half onsite workshop series.

Key Topics

Kick-off

  • Customer Service as defined by Satellite Health Customer Service Model
  • Create a Calm Environment
  • Open Yourself to Understanding Others
  • Need a Nonjudgmental Approach
  • Focus on the Issue
  • Look for Solutions
  • Implement Agreement
  • Continue to Communicate
  • Take Another Look

There was a basic review of the model and then it was used to go deep on the interpersonal
skills required to achieve the model.

The deep dive includes:

  • DiSC (a review)
  • Emotional Intelligence
  • Radical Candor
  • Active Listening
  • Having difficult conversations
  • Understanding your conflict management style
  • Dealing with Difficult People
  • Problem Solving/decision making
  • Understanding Implicit Bias
  • Leading a Successful Team (5 Dysfunctions of a Team)

We utilized templates, models, and assessments as a part of the workshop.

  • Relationship Building
  • How to create a relationship without “selling”
  • The key is working on a relationship when the hospital works exclusively with
    another organization.

Customer Service & Communication

Bakersfield, CA: TrainSMART facilitated on-site tailored instructor-led Customer Service Essentials and Communication workshops at our client’s Bakersfield, CA facility. The training included best practices when using a telephone, email, and personal situations.

The integration of Emotional Intelligence and Cultural Intelligence was added as a lighter touch. Prior to the workshop, we worked with the client to determine the key learning objectives and the details to support this one-day interactive workshop.

The workshop topics were tailored to the client’s audience. The topics may include:

  • Quality Customer Service
  • Reasons why Quality Service is Important
  • Customer Service Impact
  • Communications Skills
  • Communication Styles
  • Emotional Intelligence: Foundational
  • Communication Etiquette
  • Four Steps to Quality Customer Service
  • Basic Problem Solving Skills
  • Strategies to Manage Challenging Customers and Diffuse
  • Strategies on how to manage your Emotions

Large Hospital in Chicago

Rapid Needs Assessment For Hospital

TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).

We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.

 

Your Extra Set Of Hands Is Here To Help! Tell Us About Your Project

Ready to discuss your training and development needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.