Client Overview

Siplast, Inc., a premium roofing manufacturer headquartered in Dallas, Texas, employs over 300 people globally. Known for producing high-performance products that can withstand extreme temperatures, the company serves customers across the U.S. from multiple warehouse locations.

Workshop Details

Topics Covered

Client Goals & Challenges

The Siplast customer service team plays a pivotal role in coordinating logistics and ensuring accurate and timely delivery of materials, often dealing with changed orders, delivery timelines, and inventory distributed across the country.

The team’s manager raised concerns about performance, citing frequent mistakes and inefficient logistical decisions. The goal of this workshop was to equip team members with problem-solving tools and frameworks to reduce errors and boost decision-making effectiveness.

Workshop Experience

To maximize engagement, the group was split into two cohorts, each attending back-to-back half-day sessions. The DiSC behavioral styles module stood out, revealing how varied communication preferences led to misunderstandings and friction. As participants gained awareness, mindsets shifted from blame to appreciation for diversity in style.

Team members also collaboratively explored new ways to improve logistics and communication, with many offering actionable solutions and suggestions for improving existing procedures.

Outcomes & Impact

  • Participants identified and committed to implementing 2–3 new procedural changes
  • Increased awareness of emotional triggers and communication styles
  • Greater collaboration and brainstorming to solve logistics challenges

Facilitator Reflection

“This team is clearly in the ‘storming’ stage of group development. While tensions existed, the majority of participants were engaged and eager to learn. Many left the workshop feeling better equipped to apply tools in real-time problem-solving scenarios.”

— Elana Centor, Workshop Facilitator at TrainSMART

Participant Feedback

“Actively listening and matching tone to make a customer feel heard will be very valuable.”

“Very informative. Will use in the workplace.”

“This program helped me develop my emotional intelligence and apply it to day-to-day activities at work.”

“Good tools to reference as I communicate and work through problems.”