Making End-Users Successful! It Isn’t About the Product!

Some companies that do training call this product knowledge training. TrainSmart accepts that there are products; however we believe it’s the end-user that drives any successful product implementation!

In fact, when you are looking to bring a new product to market, it’s more about a new product changing end-use behaviors – this is your biggest roadblock. Even if it’s a simple product and a small end-user audience, addressing change is as important as the training.

TrainSmart and Product Training Design

TrainSmart’s success with Product Training is about . . .

  • Giving your customer an experience that brings them back!
  • Getting the employees excited about handling interactions correctly every time.
  • Integrating change into effective hands-on learning.
  • Focusing on all affected audiences – Support, Sales, Service, Supply Chain, Customers

TrainSmart blends these critical characteristics into our designs so that the content including exercises and practice focusing on real life as much as possible. This sometimes requires a robust Sand Box that can be broken then quickly rebuilt or refreshed while being accessed by multiple users simultaneously.

Our learning events reflect real-life! Small, simple exercises or directions build to complex activities like Case Studies that require end-users to think – as well as apply. We develop learning events that focus on what the audience needs to be immediately successful with the product and on-the-job!

To do this, TrainSmart breaks the tasks into user and job-specific task sets based on roles. Then we divide these role specific tasks into performance sets – daily (access, exit, navigation, relationship between tasks and between roles, etc.), weekly (reports, summaries, updates, etc.), monthly, and annually. Then TrainSmart partners with you to identify delivery and support strategies.

Delivery – Instructor Led, webinar, Virtual Instructor-led, elearning,

Support – Help Desk, Super Users, Static and Interactive Job Aids, eLearning

TrainSmart learning solutions focus on successfully bringing your product to market fully supported!

Product Knowledge Training FAQs

What are your content principles in respect to product knowledge training?

What is the Need to Know. See It, Practice It and Do It.

Please describe your approach to product knowledge training respect to both design and development? What are the key steps in the process?

First we conduct a training analysis to validate the learning outcomes and the client’s audience and tolerance for delivery methods. A recommendation report and often a strategic training plan is submitted.

Do you develop product knowledge training content? What types of materials do you create?

Yes! We develop case studies, interactive job aids, FAQs, Podcasts, Apps, Videos, eLearning, instructor-led and virtual-led and often a coaching plan.

Please describe your content development process?

Confirm Learning Objectives and Outline. Sometimes move to storyboard with full scripting, when applicable. Template creation. Proof of concept. Test within the client system. Project plan and milestones approved and use of various collaboration tools for review and collaboration are used.

How do you integrate your product learning materials into a clients’s LMS?  Can you explain the technical specifications?

We develop SCORM and other compliant e-modules that meet the client’s specs.

Contact TrainSMART About Your Training Needs

TrainSmart will work with you to make sure the training is relevant, compelling, engaging, sustainable and award-winning.

Call us 800-807-8030 or fill out the form below to schedule a time to discuss your vision to see the best way that TrainSmart can support your next project!