As companies expand across borders people find themselves working in communities where languages, workstyles, information flow, and even views of life are very different. People are challenged daily with understanding the cultural nuances of team members. Consequently, the distance, complexity of tasks, and diversity of team members all increase the chance for blunders. The solution is Emotional and Cultural Intelligence Training.
Research suggests that leaders with strong emotional intelligence are more effective, but it’s not a reliable indicator of whether that effectiveness is sustained outside of one’s cultural context or across borders.
The Problem
Lack of understanding of cultural differences
Misunderstandings, lack of respect, and frustration
Poor productivity with team managers and managers scattered across the globe
Distance and task complexity cause ineffectiveness
Our Solution
Apply Emotional Intelligence skills in common, everyday workplace situations
List steps and actions to take to further develop Emotional Intelligence
Evaluate personal behaviors in the four Cultural Intelligence competencies of Drive, Knowledge, Strategy, and Action
Successfully build the framework and communication required to cross-cultural and geographic differences in order to succeed
Apply emotional intelligence, cultural intelligence, and remote people skills to customized practice cases to better prepare for global workplace collaboration
Cultural Intelligence Training
Course Outline
Define Emotional Intelligence
List EI competencies
Utilize a computer-based game to apply Emotional Intelligence skills to workplace situations
Take an EI assessment
Define Cultural Intelligence
Overview of the four Cultural Intelligence competencies:
Use resources to better understand and discuss the workplace impact of Hofstede’s six dimensions of culture
Apply Skills Learned to Customized Case Studies
Apply emotional intelligence, cultural intelligence, and remote people skills to customized practice cases to better prepare for global workplace collaboration
Use technology for a blended approach to apply skills in a virtual setting.
Delivery Options
People Skills for a Global Workforce is available in the following formats:
Full-Day Face-to-Face Training Workshop
Multi-Session Webinar
Target Audience
Anyone who works in a multicultural global organization and wants to improve leadership, communication skills, or team effectiveness will benefit from this course.
TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).
We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.
Need On-Site Training?
Ready to discuss your training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.
Customized Training Makes TrainSmart the Perfect Fit
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging.
We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes.