Do you know how to deal with difficult people at work? Let TrainSMART Help!
Every organization has them – those problematic people who negatively impact morale, productivity, teamwork, and their careers!
Difficult people typically work from the negative side of their personality rather than from a conscious desire to be complicated. They may not realize the impact they are having on others.
The question is: how do we effectively manage the negativity and challenges that difficult people intentionally or unintentionally create?
Stop avoiding or being afraid of these individuals and utilize tools to increase understanding, communication, and management of difficult people and situations.
The Problem
Certain people negatively impact others, causing lost productivity
Employees may not do their work correctly
Disruptions to business processes and communication strategies
Losing revenue and, sometimes, losing customers
Bottle-necks and delays
The TrainSMART Solution
Learn how to distinguish when it is useless to argue with the difficult person
Learn how to maintain their own sense of self-confidence
TrainSMART’s Dealing With Difficult People At Work training is for anyone who wants to understand techniques to manage and work with difficult people in the workplace
Training Delivery Options
Dealing with Difficult People is available in the following formats:
Conference Breakout Session
Lunch & Learn Program
Face-to-Face Half-Day Training Workshop
Face-to-Face Full-Day Training Workshop
Multi-Session Webinar
TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).
We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.
Request On-Site Training
Ready to discuss your on-site training options for how to deal with difficult people at work? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 ext. 1 or fill out the form below.
Customized Training Makes TrainSMART The Perfect Fit
Our course catalog offers you an easy way to link your organization's needs and goals to TrainSMART performance solutions workshops. All of our workshops are tailored, flexible, interactive and engaging.
We use the outlines in this catalog as a starting point to identify the topics and delivery methods that will create the most successful outcomes.