Bring People Skills & Professionalism To Your Organization

Does your organization struggle with unprofessional behavior that is hindering productivity and morale? Between the lack of courtesy, poor communication, and bad attitudes, many employees demonstrate behaviors that reflect poorly on themselves and your company.

You know that workplace professionalism matters. But fostering it across an entire organization is easier said than done. An investment in professional development can pay huge dividends though.

That’s why your organization needs TrainSMART’s People Skills & Professionalism In The Workplace Training. Our highly interactive workshops deliver personalized coaching that sticks. Just a single day can lead to remarkable improvements in:

  • Respect and Courtesy – Disrespectful language and actions will be replaced with consideration and support. Employees will treat each other better.
  • Communication – Misunderstandings will be reduced as employees master active listening, constructive feedback, and clear messaging.
  • Attire & Presentation – Employees will represent your brand appropriately by dressing properly for their work environment. First impressions matter.
  • Personal Responsibility – Blaming others will be minimized as employees learn to take ownership of mistakes and hold themselves accountable.
  • Attitudes – Negative mindsets will shift to optimistic ones focused on solutions rather than problems. Morale will improve.

These benefits translate into a more cohesive, motivated workforce that delivers superior customer experiences. People Skills & Professionalism training is an investment that boosts retention and recruitment too. Talented professionals want to work at organizations where they are surrounded by colleagues who act professionally.

Don’t settle for mediocre behavior. Imagine the impact on your organization when every team member models excellence through professional words, actions, and attitudes.

TrainSMART delivers the highly personalized coaching and experiential learning required to make it happen. Bring our private professionalism workshops to your workplace for tangible returns. Every employee and manager will grow.

Are Your Team Members Experiencing:

  • Lack of courtesy and respect within business teams
  • Misunderstandings due to ineffective communication
  • Poor customer service
  • Unprofessional attire for business casual environments
  • Finger-pointing and lack of personal responsibility
  • Bad attitudes

The TrainSMART Solution

  • Learn how to behave professionally in all situations
  • Learn how to identify the benefits of being professional
  • Learn how to project a positive image that exudes confidence
  • Learn how to work positively and professionally with others
  • Learn how to define why different communication styles impact understanding
  • Learn how to identify strengths and opportunities for improvement in your own communication style
  • Learn how to define strategies to handle challenging situations more professionally

Workplace Professionalism Training Outline

Introduction

  • Definition of workplace professionalism: Explain what constitutes professional behavior in the workplace, including ethics, competence, and demeanor.
  • Benefits of professionalism for employees and organizations: Discuss how professionalism can lead to career advancement, improved workplace relationships, and organizational success.
  • Overview of the training workshop: Provide a brief summary of what participants can expect to learn and achieve during the training.

The 3 A’s of Professionalism

Appearance

  • Business casual attire: Define and give examples of appropriate business casual dress for various workplace settings.
  • Good hygiene and grooming: Emphasize the importance of personal cleanliness and neat appearance in maintaining a professional image.

Attitude

  • Positive mindset: Discuss the impact of a positive attitude on work performance and team dynamics.
  • Respect and courtesy: Explain how showing respect and courtesy to colleagues, superiors, and clients contributes to a professional work environment.

Actions

  • Punctuality: Stress the importance of being on time for work, meetings, and deadlines.
  • Productivity: Discuss strategies for maintaining high productivity and managing time effectively.
  • Ownership and accountability: Explain the importance of taking responsibility for one’s work and being accountable for both successes and mistakes.

First Impressions

  • The impact of first impressions: Discuss how first impressions are formed and their lasting effects in professional relationships.
  • Making a great first impression:
    • Firm handshake: Demonstrate and practice proper handshake technique.
    • Eye contact: Explain the role of appropriate eye contact in building trust and confidence.
    • Posture and body language: Discuss how posture and body language contribute to a professional appearance.
  • Following up after initial meetings: Provide strategies for effective follow-up to reinforce positive first impressions.

Effective Communication

  • Verbal communication:
    • Tone, volume, articulation: Discuss how these elements affect the perception of your message.
  • Non-verbal communication:
    • Body language, facial expressions, eye contact: Explain how non-verbal cues can reinforce or contradict verbal messages.
  • Active listening skills: Provide techniques for improving listening skills and demonstrating engagement.
  • Communication styles:
    • Passive, aggressive, assertive: Define each style and discuss their appropriate uses in the workplace.
  • Providing feedback constructively: Offer strategies for giving and receiving feedback professionally.

Email and Phone Etiquette

  • Professional email writing:
    • Structure, tone, formality: Provide guidelines for composing clear, concise, and professional emails.
  • Email signatures and display names: Discuss best practices for creating professional email signatures and choosing appropriate display names.
  • Effective phone skills:
    • Answering, placing calls: Offer tips for professional telephone communication.
    • Voicemails, conference calls: Provide etiquette guidelines for leaving voicemails and participating in conference calls.

Navigating Challenging Situations

  • Maintaining composure: Discuss techniques for staying calm and professional in stressful situations.
  • Redirecting difficult conversations: Provide strategies for steering conversations back to productive topics.
  • De-escalation techniques: Offer methods for calming tense situations and resolving conflicts professionally.
  • Knowing when to involve management: Discuss scenarios where it’s appropriate to escalate issues to higher management.

Choosing a Positive Attitude

  • Benefits of a positive attitude: Explain how a positive attitude can improve work performance and workplace relationships.
  • Managing stress and emotions: Provide techniques for maintaining a positive outlook even in challenging situations.
  • Exuding confidence and enthusiasm: Discuss how to project a confident and enthusiastic demeanor in the workplace.
  • Inspiring others through positive example: Explain how maintaining a positive attitude can influence and motivate colleagues.

Conclusion and Q&A

Summarize key points from the training and allow time for participants to ask questions and discuss how they plan to implement what they’ve learned.

Target Audience

TrainSMART’s People Skills & Professionalism In The Workplace Face-to-Face Training is for managers and employees at all levels who want to improve their communication abilities and develop workplace professional strategies for success.

Delivery Options

People Skills & Workplace Professionalism Training is available in the following formats: Conference Breakout Session or 1-Hour Lunch & Learn, Half-Day Face-to-Face Training Workshop, Full Day Face-to-Face Training Workshop, Multi-Session Webinar, and Live Virtual Instructor-led Classroom Training

Questions This Page Answers

  • Who offers on-site professionalism in workplace training for groups?
  • Who offers professionalism training virtually?
  • Do you customize professionalism in workplace training? Yes! We can customize this course to your audience.

TrainSmart is a certified Woman-Owned Business Enterprise (2000) and a Woman Small Business (2015).

We have approximately 300 facilitators, professional development trainers, instructional designers, and content developers strategically located in the United States and around the world.

Hire Us To Improve Your Company’s People Skills & Workplace Professionalism Today

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