Achieve Customer Service Excellence with Targeted Training

Exceptional customer service creates loyal, vocal fans that fuel business growth. But without the right training, employees can’t consistently deliver the world-class experiences modern customers expect.

TrainSMART’s custom-tailored customer service excellence training workshops equip teams to transform satisfaction, retention, referrals, and revenue through personalized instruction in:

Embodying Customer-Centric Mindsets

Customer obsession must permeate every layer of an organization. We conduct company-wide training – beyond frontline staff – on principles like:

  • Prioritizing customers above all else
  • Crafting intuitive, frictionless customer journeys
  • Fostering emotional connections during every interaction

Mastering Scenario-Based Skills

Even well-intentioned teams struggle without the tactics to handle real-world situations. We tailor interactive workshops to your products, services, and customer profiles to skill up staff on:

Continuously Improving Experiences

The best teams don’t just react when issues emerge – they proactively gather feedback to continuously enhance and refine. Our training incorporates mechanisms to:

  • Identify customer friction points
  • Uncover successes and knowledge gaps
  • Fine-tune training frameworks with real examples

When you invest in customer service excellence training from TrainSMART, expect measurable gains in:

  • Customer satisfaction
  • Repeat purchase rates
  • Referrals
  • Lifetime value
  • Revenue per customer

Inquire today to discover how tailored workshops make customer service a competitive advantage!

Group Training
Delivery Options

Customer Service Excellence Training is available in the following formats:

  • Conference Breakout Session Or Lunch Program
  • Half-Day Training Workshop
  • Full-Day Training Workshop
  • Multi-Session Webinar

Target Audience

Anyone who wants customer service training to reinforce skills and train staff.

  • Customer Service Representatives
  • Technical and support personnel
  • Field service representatives
  • Account managers
  • Credit and billing specialists
  • Small business owners
  • Managers

Virtual Instructor-Led
Customer Service Essentials Workshop

 

Session Length: 30-minute pre-session 2 to 4 (90) minutes sessions

By the time a consumer reaches a live customer service rep, their patience has often been tested. Between longer wait times because of COVID or the requirement to talk to a computer before gaining access to a live customer service rep, consumers often greet customer service reps with a less than delightful attitude. In this session, we’ll focus on the customer service skills that you need to succeed in this ever-evolving consumer environment.

 

Virtual Customer Service Training

 

Request Your Custom Workshop Today!

Ready to discuss your customer service excellence training needs? Schedule a 30-minute call, so we can learn more about each other and determine if we are a good fit. This is a no-obligation consultation. We look forward to hearing from you. Call us at 800-807-8030 or fill out the form below.

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    Customer Service Training For Government

     

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